Shipping Policy
At Buks Autoparts Limited, we aim to deliver your automotive parts quickly and efficiently. Please review our shipping and returns policy below.
Processing Time
Orders are processed within 1–2 business days
Orders placed on weekends or holidays will be processed the next business day
Custom or special-order parts will require additional processing time
Shipping Methods & Delivery Times
Delivery times depend on your location and selected shipping method:
Standard Shipping: 2 business days
Express Shipping: same day
International Shipping: 7–21 business days
Delivery times are estimates and may vary due to carrier delays.
Shipping Costs
Shipping fees are calculated at checkout
Free shipping may apply to orders over #250,000
International orders may be subject to customs fees or import duties
Order Tracking
Once your order ships, you will receive a confirmation notification
Damaged or Lost Shipments
If your package arrives damaged or is lost in transit:
Contact us within 24 hours of delivery
Provide photos of damaged items and packaging
We will assist in resolving the issue with the shipping carrier
Return Policy
We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return under the conditions below.
Return Eligibility
Returns must be requested within [2] days of delivery
Items must be unused and in original packaging
Proof of purchase is required
Electrical parts and custom orders are not eligible for return
How to Initiate a Return
Contact our support team at info@buksautopartsng.com
Provide your order number
Wait for return authorization instructions
Ship the item back using the provided instructions
Unauthorized returns may not be accepted.
Refunds
Refunds are processed within 5–10 business days after inspection
Refunds will be issued to the original payment method and bank charges will be deducted
Shipping costs are non-refundable unless the return is due to our error
Exchanges
We replace items if they are defective or damaged. If you need an exchange, contact us with photos and order details.
Return Shipping Costs
Customers are responsible for return shipping fees unless the item was incorrect or defective
We recommend using a trackable shipping service
Contact Us
If you have any questions about Shipping & Returns, please contact:
📧 Email: info@buksautopartsng.com
📞 Phone: 09137033322